Research Article Open Access

The Different Dimensions of Seamless Use Experience in Electronic Environment

Abstract

The purpose of this paper is to demonstrate the relationship and dependencies between different dimensions of the seamless use experience in an electronic environment. This paper outlines the factors affecting the seamless use experience in both mobile and fixed-line Internet services from the customer's perspective. The customer's perception about seamless use experience results mainly of the experienced interaction in the customer-technology interface. However, our results show that the seamless use experience is defined by many more variables such as satisfaction towards the service provider and customer's previous use experience. The results are based on a large consumer survey conducted among mobile and fixed-line Internet users in Finland during summer 2003

Anssi Mattila

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