Review Article Open Access

Impact Of Demographics On The Consumption Of Different Services Online In India

Abstract

The role of Internet is becoming inevitable to corporate and society. Across the world, governments and corporate are increasingly working towards the better utilization of the internet. The Internet which was initially perceived as a communication media is now metamorphosing into a powerful business media. The late 20 and early 21st century witnessed the entry and exit of the dot.com companies. The internet motivated many brick & mortar companies to use the Internet to sell products/services online and found negative outcomes as the companies failed to understand the internet buyer behavior and could not figure out the categories of services the Internet users intend to buy. In offline marketing, demographics plays a vital role in understanding buying behavior of consumers belong to different segments which would enable companies to develop products/services according to their specific requirements. Internet is a medium which does not offer this luxury to companies to know the profile of Internet users as it is an indirect medium. The companies would do well if they could find the demographic profile of Internet users which would help them devise strategies accordingly. Hence, the author conducted an extensive primary research in Bangalore, India (Silicon Valley of India) in order to identify the willingness of Internet users to buy different services over Internet. The paper aims at providing a specific focus to identify the impact of demographics in influencing Indian Internet users in consuming different services online. The outcomes would help the corporate world to understand the importance of demographics on online purchase which could be adopted and deployed for better use.

Dr. A M Sakkthivel

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