Research Article Open Access

E-Banking Service Quality and Customer Satisfaction of a State Owned Schedule Bank of Bangladesh

Abstract

The aim of this research is to find out the relationship between e-banking service quality (i.e. service quality, information quality and system quality) and Customer satisfaction among customers of a state owned schedule Bank in Dhaka, Bangladesh. A judgmental sampling technique was employed for this research. This study was quantitative in nature. It will see the relationship of these variables i.e., service quality, information quality and system quality and customer satisfaction of the customer of state owned schedule Bank. 200 questionnaires were sent to different customer of that Bank within Dhaka city and the study will be analyzed by applying multiple regression analysis using SPSS software version 22, because there are 3 independent variables and their affects have to be seen on the customer satisfaction which is the sole dependent variable.

Munir MMM and Rahman M

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