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Business Continuity Management in Banks – The Indian Experience

Abstract

Advances in the banking sector have ushered in an era of multi-product and multi-services being delivered using multiple yet integrated channels. The use of information and communication technology (ICT) is on the increase and encompasses nearly the entire gamut of banking operations. Rising competition and customer expectations have compelled top management to implement, and continuously upgrade, agile and scalable ICT practices and solutions. The enormity and range of banking services combined with the complexity of integrated and ICT-enabled delivery mechanisms require comprehensive partnerships to be forged between banks and providers of ICT solutions, especially with regard to Business Continuity Management (BCM). This paper presents the preliminary findings of a research study to identify the essential ingredients of successful BCM implementation based on experiences of banks in India.

Prof. Sunil Rai,

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